Booking and Rental Policies

We are delighted to be part of your event. These policies explain how reservations, weather, refunds, and equipment care are handled.

Reservations and cancellations

A deposit secures your date, time, and reserved experience. Because we set aside equipment and availability for your event, the deposit is nonrefundable. If you choose to cancel, any additional payments already made toward the booking are also nonrefundable. If your plans change, please contact us as soon as possible so we can discuss the details of your reservation.

Remaining balance

The full remaining balance is due 30 days before your event. If you book within 30 days of your event and pay only the deposit at checkout, the remaining balance must be paid within 24 hours of booking to keep your date reserved. We will email an invoice to the address provided at booking. If the balance is not paid by the applicable deadline, the reservation may be canceled and the date released. Deposits remain nonrefundable.

Outdoor celebrations

We know weather can change. For outdoor bookings, please have a suitable indoor or covered backup space available. If it rains, we can move the experience to that space when it is safe to do so. Rain alone does not qualify for a refund when our team is able to provide the service. If no suitable location is available, the customer-cancellation terms above apply. Safety always comes first, and we will not set up equipment in unsafe conditions.

If we are unable to provide the service

In the event that Laughing Tots Play Co. cannot provide your booked experience because of unforeseen circumstances on our end or a natural disaster that prevents us from operating, we will contact you as soon as possible. We will issue a full refund of the amount paid, including your deposit, through Square.

Care of our equipment

We photograph rental items before setup and after the event to document their condition. Ordinary wear from normal use is expected. If an item is damaged beyond ordinary wear during your event, a minimum $100 damage charge applies. When the documented cost to repair or replace the item is more than $100, the actual cost may be charged instead. We will provide an invoice with the available photographs and cost information. Payment is due upon receipt of the invoice. We hope to resolve any questions directly with you; if a balance remains unpaid, we may seek recovery through lawful collection or court proceedings.

Privacy Policy

Effective September 28 2026

Laughing Tots Play Co. respects your privacy. This page explains how we use information submitted through our website, booking form, and email.

Information we collect

We collect the name, email address, phone number, organization name if provided, event purpose and details, event location, chosen experience, and date and time you submit. We also keep booking, payment, invoice, and communication records. We document the condition of our rental items with before-and-after photos. Please do not include sensitive information about children in event notes. Our booking forms are intended for adults, and we do not intentionally collect information directly from children.

How we use and share information

We use this information to respond to inquiries, schedule and deliver events, send booking messages, invoices and receipts, process refunds, document equipment condition, resolve disputes, and maintain business records. Square processes online payments; we do not receive or store full payment card numbers through our website. We share information with service providers such as our website, email, and payment providers only as needed to operate the business. We do not sell customer booking information.

Records and your choices

We use reasonable measures to protect the information we hold and keep it only as long as needed for bookings, business records, disputes, and legal obligations. Equipment-condition photos are used to document rentals, not for advertising. We will seek separate permission before using identifiable customer or child photos for marketing. To ask about, correct, or request deletion of your information, email info@laughingtotsplay.com. Some records may need to be kept for legal or accounting reasons.

Updates

If we change this Privacy Policy, we will update the effective date on this page. Questions may be sent to info@laughingtotsplay.com.